Thank you and sorry are among the first words that we learn as children. But we are made to say them so often, that they become more like reflex actions, than anything else.
While it is always important to mean what we say, and say what we mean, it becomes imperative when we are saying sorry. Because the whole idea behind an apology is, not just saying the word , but actually feeling sorry.
A sincere apology is a healer for both the offender and the offended.
Learning how to say sorry is important to developing TRUST.
